Privacy Policy

1. Introduction

Welcome to Silsila ("we," "our," or "us"). Silsila Technology LLC operates the Silsila mobile application and website (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By accessing or using Silsila, you agree to this Privacy Policy. If you do not agree with the terms, please do not access or use our Platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Platform, including:

• Name and contact information (email address, phone number)
• Profile information (photo, job title, skills, certifications)
• Identity verification documents (Emirates ID, passport, work permits)
• Business information (company name, trade license, address)
• Payment information (bank account details, transaction history)
• Communications through our chat feature

2.2 Location Information

With your consent, we collect precise location data to:

• Show nearby job opportunities and service providers
• Track deliveries and transport services
• Display your business location on maps
• Provide location-based recommendations

2.3 Device Information

We automatically collect certain device information, including:

• Device type, model, and operating system
• Unique device identifiers
• IP address and network information
• App version and usage statistics

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Platform services
• Creating and managing your account
• Connecting workers with employers and service providers
• Processing transactions and payments
• Sending notifications about jobs, orders, and messages
• Improving our Platform and user experience
• Ensuring platform security and preventing fraud
• Complying with legal obligations in the UAE
• Communicating updates, promotions, and support

4. Information Sharing

We may share your information with:

4.1 Other Users

Your profile information, reviews, and ratings may be visible to other users to facilitate connections and transactions on the Platform.

4.2 Service Providers

We work with third-party service providers for:

• Cloud hosting and data storage
• Payment processing
• SMS and email communications
• Analytics and performance monitoring
• Identity verification

4.3 Legal Requirements

We may disclose information when required by UAE law, court order, or government regulation, or to protect our rights and the safety of our users.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and assessments
• Access controls and employee training
• Secure data centers in compliant regions

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain certain data for legal, regulatory, or legitimate business purposes.

7. Your Rights

Under applicable UAE data protection laws, you have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for data processing
• Object to certain processing activities
• Export your data in a portable format

To exercise these rights, contact us at privacy@silsila.ae

8. Children's Privacy

Silsila is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Deliver relevant content and advertisements

You can control cookie preferences through your browser settings.

11. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: